Damage and Management Policy

1. Vehicle Condition at Pickup

• Every vehicle undergoes a detailed inspection before delivery.
• A condition report, including photographs and notes, is shared with the customer at the time of rental.
• Customers are required to review and confirm the vehicle’s condition before accepting the car.

2. Customer Responsibility During Rental

• The customer is responsible for the vehicle from the time of delivery until the return.
• Any damage, accident, or loss must be reported immediately to Movyocar and local authorities (if required).
• Customers must drive responsibly, follow UAE traffic laws, and avoid reckless driving, racing, or off-road use.

3. Types of Damage and Liability

• Minor Damages (scratches, dents, or interior stains): The cost of repair will be charged to the customer.
• Major Damages (accident, collision, fire, or water damage): Liability depends on the customer’s chosen insurance coverage.
• Theft or Loss of Vehicle: In case of negligence (e.g., leaving keys inside), full replacement costs may apply.
• Tyres, Wheels, and Glass: Damages not covered by standard insurance may be charged separately.

4. Insurance Coverage

• All Movyocar vehicles come with basic insurance as per UAE law.
• Customers may upgrade to Comprehensive Insurance or Super Collision Damage Waiver (SCDW) for reduced liability.
• Insurance does not cover damages caused by negligence, driving under the influence, or unauthorised drivers.

5. Security Deposit & Deductions

• A refundable security deposit is required at the time of rental.
• Deductions (if applicable) will be made for:
  • Repair or replacement costs.
  • Fines or traffic violations during the rental period.
  • Fuel shortage or late return charges.
• Refunds are processed within 7–21 working days after the vehicle return and inspection.

6. Vehicle Return Policy

• Vehicles must be returned in the same condition as rented, with the agreed fuel level.
• Any additional damages found during inspection will be documented and charged.
• Customers are encouraged to be present during the final inspection for transparency.

7. Emergency Assistance

• Movyocar provides 24/7 roadside assistance for breakdowns, flat tyres, or other emergencies.
• Customers must contact our support team immediately to avoid further complications.

8. Dispute Resolution

• Any disputes regarding damage charges will be handled with supporting evidence (photos, invoices, inspection reports).
• Movyocar aims to maintain fair and customer-friendly resolutions.

9. Prohibited Use of Vehicles

• Customers must not:
  • Use the vehicle for illegal activities.
  • Sublet or lend the vehicle to unauthorised drivers.
  • Engage in racing, drifting, or off-road driving.

10. Final Note

Movyocar is committed to offering a hassle-free luxury car rental experience in Dubai. By renting with us, customers agree to follow this Damage and Management Policy, ensuring fairness, safety, and peace of mind for both parties.